Support

Enterprise support for
open-source infrastructure monitoring.

XorMon, LPAR2RRD and STOR2RRD are released under the GNU GPL v3 and free to download. We sell production-grade support contracts. Customers on a contract receive the Enterprise edition, SLA-backed response times and direct access to the engineering team behind the products.

7–11k
USD per year (typical)
1 day
SLA on critical issues
GPL v3
Open-source license
Request a quote Email sales
XorMon dashboard supported under Enterprise contract
Support model

The product is free. The support is what you pay for.

Xorux is an unusual vendor for an enterprise procurement team. Our software is licensed under the GNU GPL v3: freely downloadable, freely inspectable, and freely runnable in production. What you pay for is the support contract that backs your deployment.

A medium-sized environment typically falls in the 7,000 to 11,000 USD per year range. A single contract covers the entire Xorux product family (XorMon, LPAR2RRD, STOR2RRD and XorMon Original) at no additional charge.

What a support contract entitles you to:

  • ✓Professional product support
  • ✓SLA: next business day response on critical issues
  • ✓Priority in bug fixing
  • ✓Assistance with installation, upgrades and migrations
  • ✓New functionality on request, when reasonable and feasible
Request a quote Email sales for a price list
License
GNU GPL v3
Open source.
Typical price
7,000–11,000 USD/yr
Mid-sized environment. Contact sales for exact pricing.
SLA
Next business day
Response time on critical issues.
Coverage
All Xorux products
XorMon, LPAR2RRD, STOR2RRD, XorMon Original.
Trial
3 months unrestricted
Included with every download. Extensions available.
Edition comparison

Free or Enterprise. Pick what fits your environment.

Both editions ship from the same codebase. The Enterprise tier removes device limits, unlocks advanced features and adds the support contract on top.

Free edition
GPL v3, freely downloadable

Full product capabilities for evaluation and smaller environments. No registration, no time limit.

Device limits
  • ✓IBM Power Systems: 1 HMC
  • ✓IBM Power Systems: 1 CMC
  • ✓IBM Z Mainframe / LinuxONE: 1 HMC
  • ✓HPE Morpheus VME: 1
  • ✓VMware: 1 vCenter
  • ✓Nutanix: 1 Prism Central or 4 Prism Elements
  • ✓Proxmox: 4 Clusters
  • ✓oVirt / Red Hat Virtualization: 4 Virtualization Managers
  • ✓Red Hat OpenShift / Kubernetes / VMware Tanzu: 4 Clusters
  • ✓XenServer / Citrix Hypervisor / XCP-ng: 4 Pools
  • ✓4 storage devices
  • ✓4 SAN switches
  • ✓8 LAN switches
  • ✓1 FortiNet FortiGate
  • ✓2 backup devices
  • ✓30 servers service processor
  • ✓1 HPE OneView
  • ✓2 tape libraries
  • ✓KCU (Skytap): 8 LPARs
  • ✓20 databases per DB technology
  • ✓1 RAC Oracle Database
Feature limits
Alert: 3 alert groups
Exporter: 1 export
Custom Group: 4 items per group (servers/VMs)
10 items (storage volumes, SAN/LAN ports)
Reporter: 1 report
Enterprise edition
Unlocked through a support contract

Removes all device and feature limits, adds production-grade entitlements and unlocks the Enterprise-only capabilities below.

What you also get
  • ✓Unlimited devices across every supported technology
  • ✓Unlimited alerts, exports, custom groups, reports
  • ✓Professional product support
  • ✓SLA: next business day response on critical issues
  • ✓Priority in bug fixing
  • ✓Assistance with installation, upgrades and migrations
  • ✓New functionality on request, when reasonable and feasible
Enterprise-only features
Next steps

Three ways to take the conversation forward.

01 Buy
Request a quote

Send us your environment scope and we will return a tailored quote within two business days. Or email sales directly for a price list.

Quote form
02 Try
Extend the trial

A three-month trial licence with no restrictions is included with the installation package. Need more time to evaluate? Contact [email protected] or use the trial form for an extension.

Trial prolong
03 Talk
Live session with an expert

Book a 30-minute live online session with one of our engineers for a walkthrough of every XorMon feature against your real environment.

Apply here

Support for XorMon is covered by your LPAR2RRD, STOR2RRD or XorMon Original support contract at no additional charge. Just ask us for a license.

Product Editions

Customer with support contract is eligible for using Enterprise edition of the tool with following list of the features based on platform.

Feature Free version Enterprise edition
Unlimited # of HMCs up to 1 yes
Unlimited # of Physical servers yes yes
Unlimited # of LPARs yes yes
Number of LPARs in a Custom Group up to 4 unlimited
Alerting 3 alerts unlimited
Proxy Agent yes
SLA 1 working day response
REST API yes
Reporter reports 1 unlimited
Historical Reporting yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of HMCs up to 1 yes
Unlimited # of CMCs up to 1 yes
Unlimited # of Physical servers yes yes
Unlimited # of LPARs yes yes
Resource Configuration Advisor yes yes
OS Agent for AIX, Linux, VIOS yes yes
CPU Workload Estimator based on CPU cores based on rPerf/CPW
Topology yes
Number of LPARs in a Custom Group up to 4 unlimited
Alerting 3 alerts unlimited
Proxy Agent yes
SLA 1 working day response
REST API yes
Reporter reports 1 unlimited
Historical Reporting yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of IBMi LPARs yes yes
SLA 1 working day response
Proxy Agent yes
REST API yes
ASP latency yes
Historical Reporting yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of vCenters up to 1 unlimited
Unlimited # of ESXi yes yes
Unlimited # of VMs yes yes
Statistics per vCenter yes yes
Statistics per ESXi yes yes
Statistics per Resource Pool yes yes
Statistics per VM yes yes
Statistics per Datastore yes yes
Resource Configuration Advisor yes yes
Configuration yes yes
Topology yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Historical Reporting yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Data Center up to 4 unlimited
Unlimited # of Cluster yes yes
Unlimited # of Host yes yes
Unlimited # of VM yes yes
Statistics per Cluster yes yes
Statistics per Host yes yes
Statistics per VM yes yes
Statistics per Storage Domain yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Pool up to 4 yes
Unlimited # of XEN Host yes yes
Unlimited # of VM yes yes
Statistics per Pool yes yes
Statistics per XEN Host yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day response
Proxy Agent yes
REST API yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # LDOM yes yes
Unlimited # CDOM yes yes
Unlimited # Global Zone yes yes
Unlimited # Zone yes yes
Statistics per LDOM yes yes
Statistics per CDOM yes yes
Statistics per Global Zone yes yes
Statistics per Zone yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day response
Proxy Agent yes
REST API yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Hyper-V cluster yes yes
Unlimited # Hyper-V node yes yes
Unlimited # Windows server yes yes
Unlimited # VM yes yes
Statistics per Hyper-V cluster yes yes
Statistics per Hyper-V node yes yes
Statistics per Windows servers yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Stand-alone Database 20 yes
Unlimited # Multinenat Databases 20 yes
Unlimited # RAC databases up to 1 yes
Number of Databases in a Custom Group up to 4 unlimited
SLA 1 working day response
Proxy Agent yes
REST API yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Prism Centrals up to 1 unlimited
Unlimited # of Prism Elements up to 4 unlimited
Unlimited # of Cluster yes yes
Unlimited # of Host yes yes
Unlimited # of VM yes yes
Statistics per Cluster yes yes
Statistics per Host yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
Resource Configuration Advisor yes yes
Configuration yes yes
Topology yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Oracle VM Manages yes yes
Unlimited # of Cluster yes yes
Unlimited # of Host yes yes
Unlimited # of VM yes yes
Statistics per Cluster yes yes
Statistics per Host yes yes
Statistics per VM yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Linux Host yes yes
Statistics per Linux Host yes yes
Number of Linuxes in a Custom Group up to 4 unlimited
Alerting 3 alerts unlimited
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of VM 8 yes
Statistics per VM yes yes
Configuration yes yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of VM yes yes
Statistics per VM yes yes
Configuration yes yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of storage up to 4 unlimited
Alerting 3 items unlimited
Number of Volumes in a Custom Group up to 10 unlimited
SAN Topology yes
Historical reporting yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of SAN switches up to 4 yes
Alerting 3 items unlimited
Number of Ports in a Custom Group up to 10 unlimited
Historical reporting yes
SLA 1 working day response
Installation support yes
Proxy Agent yes
REST API yes
Topology yes
Reporter reports 1 unlimited
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of LAN switches up to 8 yes
Alerting 3 items unlimited
Number of Ports in a Custom Group up to 10 unlimited
Proxy Agent yes
Historical reporting yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Cluster 4 yes
Unlimited # of Host yes yes
Unlimited # of VM yes yes
Statistics per Cluster yes yes
Statistics per Host yes yes
Statistics per VM yes yes
Statistics per Storage yes yes
Resource Configuration Advisor yes yes
Configuration yes yes
Number of VMs in a Custom Group up to 4 unlimited
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Stand-alone Database 20 yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Stand-alone Database 20 yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Stand-alone Database 20 yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # Stand-alone Database 20 yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of Clusters up to 4 yes
Unlimited # of Containers and PODs yes yes
Statistics per Containers and PODs yes yes
Configuration yes yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of devices up to 2 unlimited
Alerting 3 items unlimited
Number of Volumes in a Custom Group up to 4 unlimited
Historical reporting yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of devices up to 30 unlimited
Unlimited # of HPE OneView up to 1 unlimited
Historical reporting yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes
Feature Free version Enterprise edition
Unlimited # of devices up to 2 unlimited
Number of items in a Custom Group up to 4 unlimited
Historical reporting yes
SLA 1 working day response
Proxy Agent yes
REST API yes
Reporter reports 1 unlimited
Installation support yes
Report automation yes
Customizations per request yes